FREQUENTLY ASKED QUESTIONS
You are able to refund a sale directly from the mobile app.
We do not currently support partial refunds. If you process a refund it will be for all the items you originally sold. If you process a refund, please be sure to have enough funds in your bank account to avoid extra fees. Transaction fees for the original purchase will not be refunded.
If a customer wishes to return a product, you can process a refund from the mobile app.
- Tap the Void icon at the right side of the payment screen, next to UPI Payment, below Sale by Cash.
- Enter the amount and the invoice number of transaction to be voided and tap on Proceed button.
- App will generate the history items based on the entered Invoice number. Once the Invoice has been generated, tap on the Void Button below of the details button.
- Connect uCube device, insert the bankcard of the customer and enter the PIN. Once the transaction has been approved, remove bankcard and the transaction has been successful.
If a customer was dissatisfied with a purchase they made from you, they may contact their card issuer to initiate a chargeback.
A chargeback happens when a customer has contacted their card issuer with a complaint relating to a charge they have incurred. The customer’s card issuer will decide whether a chargeback should be issued.
If the card issuer issues a chargeback, YouCloud must process it and return the full amount of the funds to the customer’s card issuer.
If you believe that a chargeback has been issued unfairly and would like to dispute it, please contact customer support at firstname.lastname@example.org